Delivery information The Goods will be delivered to the address shown for delivery on your online order form. Items ordered together might not be dispatched at the same time. Items ordered over the internet must be delivered to a UK address. A UK address is defined as being in England, North Ireland, Scotland or Wales and includes BFPO addresses. It excludes the Isle of Man and the Channel Islands. Orders under ?50.00 will be charged ?3.00 postage & packing, irrespective of number of items (up to the online order limit of 10 items) or weight, and will be dispatched via First Class Royal Mail. Orders over ?50.00 will be delivered free of charge irrespective of number of items (up to the online order limit of 10 items) or weight, and will be dispatched via First Class Royal Mail. Premium orders & orders over ?200 will be sent free of charge via Registered Post and will require a signature. All orders will be dispatched within 5 working days of order receipt. Whilst every effort is made to deliver the Goods in accordance with the timescales set out, we do not accept any liability for late delivery of the Goods. To request an overseas delivery please contact our Customer Services team, details are included in the ?Contact Us? section. Deliveries to addresses outside of the UK (as defined above) may carry an additional charge. Local import duties may also be payable upon receipt. We reserve the right not to deliver overseas if we believe the address is not secure, for example PO Box addresses and certain countries. Certain Goods cannot be delivered outside the UK, including Fragrances and World of Whiskies. Returns policy You may cancel your order without having to give a reason for up to 7 days after the date upon which you ordered the Goods. Goods that you do not wish to keep must be returned to us within 14 days of receipt in the condition in which they were received, together with a covering letter (detailing your order number, date of order, the delivery address and your contact details) and the original delivery note to enable us to process your request promptly. Once we have received the Goods, we will credit the payment card that you used for payment or, if you prefer, replace the Goods with alternative goods. You are not entitled to cancel orders for Goods that have been personalised or which have been used or damaged after delivery (except where the Goods are defective, excluding wear and tear or wilful damage or negligence of anyone other than us, our contractors or agents). We will not be responsible for returned Goods that are lost or damaged in transit. Proof of postage will not be accepted/deemed as proof of receipt/delivery. You should take reasonable care to ensure that the Goods returned to us are not damaged in transit and if appropriate arrange suitable insurance. Please note that in the case of: Non-defective Goods, you will be responsible in full for the cost of safe delivery back to us; Defective Goods (excluding wear and tear or wilful damage or negligence of anyone other than us, our contractors or agents), the reasonable costs of safe delivery back to us will be refunded to you in full. The right to cancel your order does not apply in respect of any software, audio or video recordings that have been opened after receipt Disclaimer SIAM does not warranty the safety or the effectiveness of any of the products mentioned on this website. Any warranty or guarantee of safety, merchantability or fitness for any particular use lies solely with the manufacturer.
